The company S.C. VISRO EVENTS SRL with registered office in Sibiu, str. Justiției nr. 4, unique registration code RO33468815, registered at the Trade Register under no. J32/1033/2016 , bank account RO65BTRLRONCRT0580811401 opened at Banca Transilvania
hereinafter referred to as Prestator
Buyer, identified according to the data in the Order form on the website www.outdoor-events.ro,
have agreed to the present general conditions for the provision of services.
I. The object of the General Terms and Conditions is the purchase by the Buyer of the Service Provider's package of services, chosen by the Buyer through the Online Order Form, hosted on the website www.outdoor-events.ro.
2.1 The price of the services as well as the deposit required for the validation of the registration are included in the description of the service package listed on the website www.outdoor-events.ro in the section dedicated to the respective service or in any other written communication agreed by the parties (email, SMS messages, Facebook messages, etc.) and include the cost of the actual services together with all the fees related to their performance.
2.2 The full payment of the price shall be made at the latest on the day of the start of the provision of the services of the contracted package, upon presentation at the meeting place initially agreed.
2.3 If the purchase of the package of services is subject to a discount campaign, full payment of the package of services shall be made in accordance with the rules of that campaign, which is annexed to this contract.
III. Rights and obligations of the Provider
III.1 The Service Provider undertakes to provide the services included in the package-contract with professionalism, using qualified personnel and respecting the obligation of diligence regarding the prevention of injury to the Buyer.
III.2 If the Service Provider needs to change one or more of the essential provisions of the service package which is the subject of the contract, it is obliged to notify the Buyer, by the online communication method agreed by the parties (email message, Facebook, etc.), at least five calendar days before the date of departure on external rounds, respectively two days on internal rounds.
III.3 In this case, if the Buyer does not agree with the proposed modifications, the Buyer has the right to unilaterally terminate the contract, by the same means within a maximum of 5 days, i.e. one calendar day from the date of the proposed modification.
III.4 If the Buyer does not unilaterally terminate the contract or notifies the Provider late, the Provider shall be deemed to have tacitly accepted the proposed changes.
III.5.For the purposes of the above, the Service Provider may amend the contract price, in the sense of increasing or decreasing the price as appropriate, only if the amendment is made as a result of changes in transport costs, in the charges and fees for landing, disembarkation/embarkation services at ports and airports and tourist taxes or exchange rates for the contracted package of services.
III.6. The Provider shall be liable for the proper performance of the obligations assumed under the contract, except in the following cases:
III.6.a) when the non-fulfilment or defective fulfilment of the obligations assumed by the contract is due to the Buyer;
III.6.b) when the non-fulfilment of the obligations is due to force majeure or circumstances that neither the Provider nor the Provider's collaborators could foresee or avoid (changes in timetable or itinerary imposed by special circumstances, changes in Hidroelectrica's working hours, delays in the traffic of means of transport, etc.).
III.7 If not already mentioned in the description of the service package, the Service Provider is obliged to provide the Buyer in writing, at least 3 calendar days before the departure date, with information on the timetable, cities and places of stopovers, transport connections, etc.
IV. Rights and Obligations of the Buyer
IV.1. If the Buyer is unable to benefit personally from the contracted services, it may assign its rights and obligations under this contract to a third party who meets all the conditions applicable to the contracted service package, with the obligation to notify the Provider in writing at least 10 calendar days before the date of departure on external rounds, respectively two days on internal rounds.
In this case, as of the date of notification, the third party is substituted in the rights of the Buyer, including the declaration of assumption of liability available on the website www.outdoor-events.ro.
IV.2. For individual journeys, if the means of transport is by air, the transfer can only be made if there is the possibility of transferring the place of flight. The purchaser transferring his package and the transferee shall be jointly and severally liable for payment of the price of the journey and any additional costs incurred in connection with the transfer.
IV.3. If the prices set out in the contract are increased and notified in accordance with this contract, the Buyer is obliged to notify the Buyer, within 5 calendar days of receipt of the notification, of its decision to opt for:
IV.3.a) unilateral termination of the contract or
IV.3.b) acceptance of the new conditions of the contract
IV.4. If the Buyer unilaterally terminates the contract for the reason specified in the previous point, as well as if the Provider, at least 24 hours before the departure date, informs the Buyer that it can no longer provide the services included in the contracted package (which is equivalent to unilateral termination at the initiative of the Provider), the Buyer has the right:
IV.4.a) to receive at the same price another service package, proposed by the Buyer for the same or another period of time;
IV.4.b) to be reimbursed within 15 working days from the date of receipt by the Provider of written notice to this effect, all amounts received from the Buyer under the contract.
IV.5 If the Buyer requests a change of the hotel, room structure or any of the services, this request is equivalent to unilateral termination of the original contract, and if the Provider is able and willing to offer the modified services as requested by the Buyer, a new contract will be concluded.
IV.6. The Buyer is obliged to pay at the reception of the hotel unit the resort tax, the sanitation tax and other local taxes, without being able to claim compensation or refund of the amounts from the Provider.
IV.7. The purchaser is obliged to present at the reception of the hotel his identity documents, as well as the travel document issued (voucher, rest and/or treatment ticket), in order to provide the respective contracted services.
IV.8. Failure of the Buyer to appear at the meeting place(s) mentioned in the description of the service package or to leave the locations where the services are to be rendered is equivalent to unilateral termination of the contract at his initiative.
IV.9. The Buyer undertakes to comply with the instructions and instructions of the Provider's staff and to wear all protective equipment indicated by the Provider's staff throughout the entire period of the contract.
IV.10. The Buyer is directly responsible for any damage caused by his fault to himself, to third parties, in the accommodation, means of transport or at the places visited in accordance with the provisions of the package.
IV.11. The Buyer is directly responsible for the destruction, loss or damage of the equipment provided by the Provider for the purpose of fulfilling the object of the contract. The item of equipment lost or destroyed by the Buyer through improper use shall be replaced on the spot by the Buyer with an identical product or the Buyer shall pay for its value on the spot.
V. Termination of the contract, conventional compensation
V.1. The contract may be terminated by:
V.1.a) the expiry of the term for which it was concluded; as a rule, the expiry of the term coincides with the date of completion of the provision of services in the contracted package;
V.1.b) agreement of the parties,
V.1.c) unilateral termination at the initiative of one of the parties,
V.1.d) termination, by fault of one of the parties
V.2. If the Provider unilaterally terminates the contract under the terms of this contract, it shall owe the Buyer all amounts paid to the Provider by the Buyer up to and including the date of unilateral termination within 10 working days of the date of written notice of unilateral termination to the Buyer.
V.3. If the Buyer unilaterally terminates the contract under any conditions other than those provided for in para. III.3.3 and IV.4.3, he shall owe the Provider contractual compensation equal to the total amount paid to the Provider up to and including the date of unilateral termination, i.e. the advance payment shall be retained by the Provider in accordance with the following details:
V.3.A. External shipments, lasting more than 3 days
V.3.A.a) If the Buyer unilaterally terminates the contract more than 45 calendar days before the date of commencement of the provision of services, the Buyer may recover the amount paid for the package of services purchased, with the retention by the Provider of the advance paid under the conditions of point II 2.1.
V.3.A.b) If the Buyer unilaterally terminates the contract 30-45 calendar days prior to the date of commencement of the services, the Buyer shall be entitled to recover 80% of the amount paid except for expenses incurred by the Provider on behalf of the Buyer which cannot be recovered. The amount recovered may not exceed the amount of the advance payment requested in the description of services.
V.3.A.c) If the Buyer unilaterally terminates the contract 15-30 calendar days before the date of commencement of the services, the Buyer shall be entitled to recover 50% of the amount paid except for expenses incurred by the Provider on behalf of the Buyer which cannot be recovered. The amount recovered may not exceed the amount of the advance payment requested in the description of services.
V.3.A.d) If the Buyer unilaterally terminates the contract less than 15 calendar days before the date of commencement of the provision of services, the Buyer shall compensate the Provider with full payment of the purchased service package.
V.3.A.e) During 2021, the Provider shall provide the Buyer with the GRIP guarantee - Full Return Payment Guarantee for the purchase of its external service packages. The guarantee applies to purchases made between 20 November 2020 and 31 December 2021 for service packages carried out outside the territory of Romania by the Provider and implies the full return of the payment made by the Buyer if one or more of the following conditions apply:
Country of destination or transit countries refuse group entry due to Covid-19 pandemic
The provider cancels the tour due to restrictions imposed by the Romanian authorities or those of the destination country
The provider is unable to run the tour due to circumstances Covid-19
Buyer is Covid-19 positive or under quarantine or isolation imposed by the authorities at the time of departure
Buyer is declared positive to the mandatory test the day before departure
V.3.B. Internal tours lasting less than 3 days
V.3.B.a) If the Purchaser unilaterally terminates the contract less than 5 calendar days before the date of commencement of the provision of services, the Purchaser may recover the amount of the purchased service package, if it has been paid in full, with the retention by the Provider of the advance payment made in accordance with point II 2.1.
V.3.B.b) If the Buyer unilaterally terminates the contract less than 3 calendar days before the date of commencement of the provision of services, the Buyer may recover 50% of the amount of the purchased service package. The amount recovered may not exceed the amount of the deposit.
V.3.B.c) If the Buyer unilaterally terminates the contract less than 48 hours before the date of commencement of the provision of services, the Buyer shall compensate the Provider with full payment of the purchased service package.
V.3.B.d) For one-day tours, the Buyer may request the cancellation of the tour and a full refund of the amount paid up to and including the day before the tour. No-shows or announcements of no-shows on the day of the tour starting at 0:00 shall be penalised with the full price of the purchased tour.
V.4. If an embassy/consular or diplomatic service refuses to grant the Purchaser entry visa for the reception of the contracted service package, the Purchaser shall owe the Provider, in addition to the contractual compensation provided for in point 3.1, all fees paid by the Provider to its subcontractors or direct/indirect service providers.
V.5. If the Buyer who has entered the territory of the country in which the package of services is provided refuses to return to Romania and the authorities of the respective country incur expenses of any kind with the Buyer, the Buyer is obliged to bear all these expenses.
V.6 The Buyer shall also owe the conventional compensation provided for in point 3.2 if he does not arrive on time at the airport or at the place of departure, if he is unable to travel for any reason (because he does not have the right papers, is ill, etc.) or if he is turned back from the border by the border police.
V.7 If either party fails to perform or performs its obligations properly or late, the party not at fault may request termination of the contract, and the party at fault shall compensate the other party.
VI.1. If the Buyer is dissatisfied with the services received, he may submit a complaint in writing, within 3 calendar days from the end of the provision of the services in question, clearly and explicitly, to the Service Provider in writing, through the contact channels specified on the website www.outdoor-events.ro.
VI.2. The Provider shall act immediately to resolve the complaint, and within 15 calendar days shall notify the Buyer of the resolution of the complaint.
VII.1.Optionally, the Buyer has the possibility to take out a cancellation insurance contract to cover the cost of cancelling the travel reservation, an assistance contract to cover repatriation fees in case of accident, illness or death, or a baggage insurance contract. The Service Provider's recommendation is to take out such insurance.
VIII. The contract documents are annexed to the contract and are as follows:
a) the voucher, the excursion ticket, if applicable;
b) the service package, as described in the "Tour Calendar" section of the website www.outdoor-events.ro, or in any other written communication (email, SMS, Facebook, etc.).
c) the Order form on the Provider's website,
d) the declaration of liability, available on the Provider's website
IX. Final provisions
IX.1.This contract is concluded between the parties, by the Buyer's acceptance of its contents with:
IX.1.a) completion by the Buyer of the Order Form available on the website www.outdoor-events.ro and
IX.1.b) ticking the box "I have read and agree to the "Terms and Conditions of Participation Contract with the Buyer" and the box "I sign the "Declaration of Assumption of Responsibility".
IX.1.c) sending a photocopy of his/her identity document (identity card or passport) for service packages outside Romania
IX.2. The proof of this contract shall be a printed copy of this contract and its annexes.
IX.3. The contract is presented exclusively in electronic form, in the "Ture Registration" section of the website www.outdoor-events.ro
Declaration of Responsibility for Adventure Tourism Activities and Temporary Management of Specific Equipment
I, the undersigned, according to the data in the registration form, as a willing participant in rafting, kayaking, caving, mountaineering, canyoning, 4×4, enduro, mountain biking, mountaineering, skiing, snowboarding, summer or winter hiking tours/trips in Romania or abroad together with the guides/guides appointed by the Provider, declare that I am aware of and agree to the following:
1. Adventure sports (rafting, kayaking, caving, mountaineering, canyoning, 4×4, enduro, mountain biking, mountaineering, skiing, snowboarding, hiking) involve risks, but are not limited to, injury, hypothermia, exhaustion or even death by drowning or trauma.
I am informed, accept and assume these risks and am solely responsible for all my actions during the above-mentioned period.
I understand that although both the Provider and its appointed Guides take all reasonable steps to minimise the above risks, they cannot be entirely eliminated.
2. I understand and accept that I will participate in adventure sports activities involving intense physical activity in changing weather conditions and/or in cold water.
I confirm that I am physically and mentally fit enough for adventure sports and do not suffer from or assume direct and full responsibility for any medical conditions I may or may not be aware of that may be aggravated by these activities, or that may affect my participation in the tour.
3. I understand and accept that although the Guide will make all reasonable efforts to achieve the objectives of the tour safely, if weather conditions, water level conditions or the physical/mental condition of any member of the team are not compatible with these objectives, the Guide reserves the right to modify the tour structure, route or activities without refund of the fee paid.
4. I understand and agree that all decisions made by the Guide regarding individual and group safety during the course of the service package are final and non-negotiable.
5. I understand that I will be provided with technical equipment specific to the activities in which I will participate (wetsuit/neoprene footwear, helmet, vest, mountaineering, canyoning, caving equipment or any other item that the guide will consider necessary) and I undertake to use these items of equipment with care and attention during the contracted activities.
6. The Buyer is directly responsible for the destruction, loss or damage of the equipment provided by the Agency for the purpose of fulfilling the object of the contract. The item of equipment lost or destroyed by the Buyer through improper use shall be replaced by the Buyer with an identical product or the Buyer shall pay for it on the spot.
Regulation for granting discounts
for services purchased in collective discount campaigns run through the web portal www.outdoor-events.ro
I. Prices of discounted service packages and payment methods
I.1. The price for the discounted service packages is the one mentioned by the Supplier in the offer posted on www.outdoor-events.ro, on the Mares Outdoor Events Facebook page or on other social media platforms.
I.2. The reduced price is valid only during the discount campaign. The date of payment into the service provider's bank account must fall within the discount period displayed.
I.3. Payments shall be made by bank transfer, online by card, in instalments through Banca Transilvania's StarBT programme or in cash, as specified in the Supplier's offer.
II. Conditions for granting discounts
II.1. The offer subject to the collective discount campaign "October - November - December", or any other discount campaign run through the portal www.outdoor-events.ro can be purchased at the discounted price displayed only if it is paid in full during the campaign period announced, as provided for in Articles I.2 and I.3.
II. 2. The purchase of a package of services by special offer starts with the use of the electronic order form on the portal www.outdoor-events.ro .
II.3. After full payment of the package of services purchased at the reduced price, the buyer will receive the voucher for his purchase or written confirmation of the reservation, in electronic format, at the email address specified in the registration form.
II.4 Partial payment of the services related to a specific offer during the discount campaign ensures the reservation of the respective seats but the buyer does not benefit from the discount displayed.
III. Eligibility conditions
III.1. The Buyer declares through the purchase of the services the availability of time to participate in the activity in the period for which it is scheduled.
III.2. The purchaser declares that he/she has no legal travel restrictions in the destination area of the respective programme and that he/she has all the necessary documents for travelling to the respective area (valid passport, travel visas, etc.).
III.3. The purchaser declares to be in good health to carry out the purchased programme.
IV. Conditions for withdrawal of the buyer
IV.1. Withdrawal of the buyer under conditions other than those listed in Chapter IV. and V. of these regulations entails a penalty of 100% of the amount already paid.
IV.2. For withdrawal for any reason within the first 30 calendar days from the bank date of payment of the service package, the amount returned is 100% of the amount paid, with the retention by the Provider of the bank fees related to transfers.
IV.3. For the withdrawal of the buyer by transferring the contract to a third party, all amounts that the provider has paid and cannot recover from its service providers (air tickets, health insurance, other nominal service bookings) will be retained.
V. Conditions for cancellation of the programme by the provider
V.1. In the event that the service package cannot be delivered due to failure to register the minimum number of participants, the service provider will refund the full amount paid by the Buyer.
V.2. If the service package is voluntarily cancelled by the service provider or if the service provider is no longer able to provide the services in question due to his own fault (health restrictions, death), the buyer will be refunded all amounts already paid.
V.3. In cases of force majeure in which the service package cannot be provided for reasons beyond the provider's or the buyer's control, the provider shall return the amounts paid by the buyer, deducting the payments already made in order to honour the offer in question (paid air tickets, reservations or full payment of accommodation, insurance, payments or guarantees deposited, etc.).
V.4. Force majeure includes, but is not limited to, major floods, earthquakes and other natural disasters, states of emergency of any kind, terrorist threats, political or social instability.
V.5. Cases of force majeure must be confirmable by public information and it is up to the Supplier to decide whether to invoke force majeure or to continue the programme. The Purchaser may not invoke force majeure to recover the amounts paid if the Supplier carries out the programme in question within the period announced.
VI. Conditions for granting discounts in the "1 December 2020" campaign for rafting services on Buzău and canyoning at Porumbacu
VI.1. 1 to 36 seats may be purchased with payment by card
VI.2. Vouchers purchased are valid at any time from April to October 2021
VI.3. The appointment must be made at least 3 days before the chosen date by calling 0724 447 211.
VI.4. Vouchers expire on 30 October 2021 at 23:59, after which date they may no longer be used.
VI.5. The buyer may withdraw and request a full refund within 30 days from the date of purchase.
VII. Final provisions
VII.1. These Rules are annexed to the service contract and are supplemented by the provisions of the declaration of liability, documents available in the Registration section of the portal www.outdoor-events.ro.
VII.2. By ticking the "Terms and Conditions of Participation" box on the registration page of the www.outdoor-events.ro portal, the Buyer declares that he/she is aware of and accepts the provisions of these Rules.