Contracting Party

Societatea S.C. Visro Events SRL cu sediul in Soseaua Brasovului nr 9, Valea Lupului, Buzau, cod unic de inregistrare 33468815, inregistrata la Registrul Comertului sub nr. J10/381/2024, bank account RO65BTRLRONCRT0580811401 opened at Banca Transilvania

hereinafter referred to as Prestator

Yes

Buyer, identified according to the data in the Order form on the website www.outdoor-events.ro,

have agreed to the present general conditions for the provision of services.

I. The object of the General Terms and Conditions is the purchase by the Buyer of the Service Provider's package of services, chosen by the Buyer through the Online Order Form, hosted on the website www.outdoor-events.ro.

II. Price

2.1 The price of the services as well as the deposit required for the validation of the registration are included in the description of the service package listed on the website www.outdoor-events.ro in the section dedicated to the respective service or in any other written communication agreed by the parties (email, SMS messages, Facebook messages, etc.) and include the cost of the actual services together with all the fees related to their performance.

2.2 The full payment of the price shall be made at the latest on the day of the start of the provision of the services of the contracted package, upon presentation at the meeting place initially agreed.

2.3 If the purchase of the package of services is subject to a discount campaign, full payment of the package of services shall be made in accordance with the rules of that campaign, which is annexed to this contract.

III. Rights and obligations of the Provider

III.1 The Service Provider undertakes to provide the services included in the package-contract with professionalism, using qualified personnel and respecting the obligation of diligence regarding the prevention of injury to the Buyer.

III.2 If the Service Provider needs to change one or more of the essential provisions of the service package which is the subject of the contract, it is obliged to notify the Buyer, by the online communication method agreed by the parties (email message, Facebook, etc.), at least five calendar days before the date of departure on external rounds, respectively two days on internal rounds.

III.3 In this case, if the Buyer does not agree with the proposed modifications, the Buyer has the right to unilaterally terminate the contract, by the same means within a maximum of 5 days, i.e. one calendar day from the date of the proposed modification.

III.4 If the Buyer does not unilaterally terminate the contract or notifies the Provider late, the Provider shall be deemed to have tacitly accepted the proposed changes.

III.5.For the purposes of the above, the Service Provider may amend the contract price, in the sense of increasing or decreasing the price as appropriate, only if the amendment is made as a result of changes in transport costs, in the charges and fees for landing, disembarkation/embarkation services at ports and airports and tourist taxes or exchange rates for the contracted package of services.

III.6. The Provider shall be liable for the proper performance of the obligations assumed under the contract, except in the following cases:

III.6.a) when the non-fulfilment or defective fulfilment of the obligations assumed by the contract is due to the Buyer;

III.6.b) when the non-fulfilment of the obligations is due to force majeure or circumstances that neither the Provider nor the Provider's collaborators could foresee or avoid (changes in timetable or itinerary imposed by special circumstances, changes in Hidroelectrica's working hours, delays in the traffic of means of transport, etc.).

III.7 If not already mentioned in the description of the service package, the Service Provider is obliged to provide the Buyer in writing, at least 3 calendar days before the departure date, with information on the timetable, cities and places of stopovers, transport connections, etc.

IV. Rights and Obligations of the Buyer

IV.1. If the Buyer is unable to benefit personally from the contracted services, it may assign its rights and obligations under this contract to a third party who meets all the conditions applicable to the contracted service package, with the obligation to notify the Provider in writing at least 10 calendar days before the date of departure on external rounds, respectively two days on internal rounds.

In this case, as of the date of notification, the third party is substituted in the rights of the Buyer, including the declaration of assumption of liability available on the website www.outdoor-events.ro.

IV.2. For individual journeys, if the means of transport is by air, the transfer can only be made if there is the possibility of transferring the place of flight. The purchaser transferring his package and the transferee shall be jointly and severally liable for payment of the price of the journey and any additional costs incurred in connection with the transfer.

IV.3. In cazul in care preturile stabilite in contract sunt majorate si notificate in conformitate cu prezentul contract, Cumparatorul este obligat sa comunice Prestatorului in termen de 5 zile calendaristice de la primirea instiintarii, hotarirea sa de a opta pentru:

IV.3.a) unilateral termination of the contract or

IV.3.b) acceptance of the new conditions of the contract

IV.4. If the Buyer unilaterally terminates the contract for the reason specified in the previous point, as well as if the Provider, at least 24 hours before the departure date, informs the Buyer that it can no longer provide the services included in the contracted package (which is equivalent to unilateral termination at the initiative of the Provider), the Buyer has the right:

IV.4.a) to receive at the same price another service package, proposed by the Buyer for the same or another period of time;

IV.4.b) sa i se ramburseze in termen de 30 zile lucratoare de la data încheierii serviciului la care face referire plata toate sumele incasate de la Cumparator in virtutea contractului.

IV.5 Daca Cumparatorul solicita modificarea oricarora dintre servicii, aceasta solicitare echivaleaza cu denuntarea unilaterala a contractului initial, iar daca Prestatorul este in masura si doreste sa ofere serviciile modificate conform solicitarii Cumparatorului, modificarile vor fi considerate tacit acceptate de catre ambele parti prin livrarea si acceptarea serviciilor.

IV.6. Cumparatorul este obligat sa achite la receptia unitatii hoteliere din zona derularii serviciilor taxa de statiune, taxa de salubrizare, precum si alte taxe locale, fara a putea pretinde despagubiri sau returnarea sumelor de la Prestator.

IV.7. Cumparatorul este obligat sa prezinte la receptia unitatii hoteliere sau la cererea oricaror autoritati actele sale de identitate, precum si documentul de calatorie daca acesta e nencesar.

IV.8. Failure of the Buyer to appear at the meeting place(s) mentioned in the description of the service package or to leave the locations where the services are to be rendered is equivalent to unilateral termination of the contract at his initiative.

IV.9. The Buyer undertakes to comply with the instructions and instructions of the Provider's staff and to wear all protective equipment indicated by the Provider's staff throughout the entire period of the contract.

IV.10. The Buyer is directly responsible for any damage caused by his fault to himself, to third parties, in the accommodation, means of transport or at the places visited in accordance with the provisions of the package.

IV.11. The Buyer is directly responsible for the destruction, loss or damage of the equipment provided by the Provider for the purpose of fulfilling the object of the contract. The item of equipment lost or destroyed by the Buyer through improper use shall be replaced on the spot by the Buyer with an identical product or the Buyer shall pay for its value on the spot.

V. Termination of the contract, conventional compensation

V.1. The contract may be terminated by:

V.1.a) the expiry of the term for which it was concluded; as a rule, the expiry of the term coincides with the date of completion of the provision of services in the contracted package;

V.1.b) agreement of the parties,

V.1.c) unilateral termination at the initiative of one of the parties,

V.1.d) termination, by fault of one of the parties

V.2. In cazul in care Prestatorul denunta unilateral contractul in conditiile prevederilor prezentului contract, aceasta datoreaza Cumparatorului toate sumele achitate Prestatorului de catre Cumparator, pana la data denuntarii unilaterale inclusiv, in termen de 15 zile lucratoare de la data notificarii scrise a denuntarii unilaterale catre Cumparator.

V.3. If the Buyer unilaterally terminates the contract under any conditions other than those provided for in para. III.3.3 and IV.4.3, he shall owe the Provider contractual compensation equal to the total amount paid to the Provider up to and including the date of unilateral termination, i.e. the advance payment shall be retained by the Provider in accordance with the following details:

V.3.A. Ture externe, cu durata mai mare de 3 zile

V.3.A.a) If the Buyer unilaterally terminates the contract more than 45 calendar days before the date of commencement of the provision of services, the Buyer may recover the amount paid for the package of services purchased, with the retention by the Provider of the advance paid under the conditions of point II 2.1.

V.3.A.b) If the Buyer unilaterally terminates the contract 30-45 calendar days prior to the date of commencement of the services, the Buyer shall be entitled to recover 80% of the amount paid except for expenses incurred by the Provider on behalf of the Buyer which cannot be recovered. The amount recovered may not exceed the amount of the advance payment requested in the description of services.

V.3.A.c) If the Buyer unilaterally terminates the contract 15-30 calendar days before the date of commencement of the services, the Buyer shall be entitled to recover 50% of the amount paid except for expenses incurred by the Provider on behalf of the Buyer which cannot be recovered. The amount recovered may not exceed the amount of the advance payment requested in the description of services.

V.3.A.d) If the Buyer unilaterally terminates the contract less than 15 calendar days before the date of commencement of the provision of services, the Buyer shall compensate the Provider with full payment of the purchased service package.

V.3.A.e) Achizitiile efectuate in campanii de reducere colectiva de tip Black Autumn se supun cu prioritate conditiilor specifice campaniei respective, listate la finalul documentului

V.3.B. Internal tours lasting less than 3 days

V.3.B.a) If the Purchaser unilaterally terminates the contract less than 5 calendar days before the date of commencement of the provision of services, the Purchaser may recover the amount of the purchased service package, if it has been paid in full, with the retention by the Provider of the advance payment made in accordance with point II 2.1.

V.3.B.b) If the Buyer unilaterally terminates the contract less than 3 calendar days before the date of commencement of the provision of services, the Buyer may recover 50% of the amount of the purchased service package. The amount recovered may not exceed the amount of the deposit.

V.3.B.c) If the Buyer unilaterally terminates the contract less than 48 hours before the date of commencement of the provision of services, the Buyer shall compensate the Provider with full payment of the purchased service package.

V.3.B.d) Pentru turele de o zi Cumparatorul poate solicita anularea turei si rambursarea integrala a sumei platite pana in ziua anterioara turei, inclusiv. Neprezentarea la tura, intarzierea fata de ora stabilita pentru intalnire sau anuntarea neprezentarii in ziua desfasurarii incepand cu ora 00:00 se penalizeaza cu contravaloarea integrala a pretului turei achizitionate.

V.4. If an embassy/consular or diplomatic service refuses to grant the Purchaser entry visa for the reception of the contracted service package, the Purchaser shall owe the Provider, in addition to the contractual compensation provided for in point 3.1, all fees paid by the Provider to its subcontractors or direct/indirect service providers.

V.5. If the Buyer who has entered the territory of the country in which the package of services is provided refuses to return to Romania and the authorities of the respective country incur expenses of any kind with the Buyer, the Buyer is obliged to bear all these expenses.

V.6 The Buyer shall also owe the conventional compensation provided for in point 3.2 if he does not arrive on time at the airport or at the place of departure, if he is unable to travel for any reason (because he does not have the right papers, is ill, etc.) or if he is turned back from the border by the border police.

V.7 If either party fails to perform or performs its obligations properly or late, the party not at fault may request termination of the contract, and the party at fault shall compensate the other party.

VI. Complaints

VI.1. If the Buyer is dissatisfied with the services received, he may submit a complaint in writing, within 3 calendar days from the end of the provision of the services in question, clearly and explicitly, to the Service Provider in writing, through the contact channels specified on the website www.outdoor-events.ro.

VI.2. The Provider shall act immediately to resolve the complaint, and within 15 calendar days shall notify the Buyer of the resolution of the complaint.

VII. Insurance

VII.1.Optionally, the Buyer has the possibility to take out a cancellation insurance contract to cover the cost of cancelling the travel reservation, an assistance contract to cover repatriation fees in case of accident, illness or death, or a baggage insurance contract. The Service Provider's recommendation is to take out such insurance.

VIII. The contract documents are annexed to the contract and are as follows:

a) the voucher, the excursion ticket, if applicable;

b) the service package, as described in the "Tour Calendar" section of the website www.outdoor-events.ro, or in any other written communication (email, SMS, Facebook, etc.).

c) the Order form on the Provider's website,

d) the declaration of liability, available on the Provider's website

IX. Final provisions

IX.1.This contract is concluded between the parties, by the Buyer's acceptance of its contents with:

IX.1.a) completion by the Buyer of the Order Form available on the website www.outdoor-events.ro and

IX.1.b) bifarea casutei “Am citit si sunt de acord cu „Termeni si Conditii de Achizitie a Serviciilor Noastre” si a casutei Semnez „Declaratia de Asumare a Responsabilitatii„

IX.1.c) sending a photocopy of his/her identity document (identity card or passport) for service packages outside Romania

IX.2. Dovada prezentului contract se face prin inregistrarea sa electronica in baza de date Outdoor-Events.ro sub forma acceptarii automate a comenzii Cumparatorului, conditionata de bifarea casutei “Am citit si sunt de acord cu „Termeni si Conditii de Achizitie a Serviciilor Noastre”

IX.3. Contractul este prezentat exclusiv sub forma electronica, in fiecare pagina a siteului web Outdoor-Events.ro a website-ului www.outdoor-events.ro

ANNEX 1

Declaration of Responsibility for Adventure Tourism Activities and Temporary Management of Specific Equipment

I, the undersigned, according to the data in the registration form, as a willing participant in rafting, kayaking, caving, mountaineering, canyoning, 4×4, enduro, mountain biking, mountaineering, skiing, snowboarding, summer or winter hiking tours/trips in Romania or abroad together with the guides/guides appointed by the Provider, declare that I am aware of and agree to the following:

1. Adventure sports (rafting, kayaking, caving, mountaineering, canyoning, 4×4, enduro, mountain biking, mountaineering, skiing, snowboarding, hiking) involve risks, but are not limited to, injury, hypothermia, exhaustion or even death by drowning or trauma.

I am informed, accept and assume these risks and am solely responsible for all my actions during the above-mentioned period.

I understand that although both the Provider and its appointed Guides take all reasonable steps to minimise the above risks, they cannot be entirely eliminated.

2. I understand and accept that I will participate in adventure sports activities involving intense physical activity in changing weather conditions and/or in cold water.

I confirm that I am physically and mentally fit enough for adventure sports and do not suffer from or assume direct and full responsibility for any medical conditions I may or may not be aware of that may be aggravated by these activities, or that may affect my participation in the tour.

3. I understand and accept that although the Guide will make all reasonable efforts to achieve the objectives of the tour safely, if weather conditions, water level conditions or the physical/mental condition of any member of the team are not compatible with these objectives, the Guide reserves the right to modify the tour structure, route or activities without refund of the fee paid.

4. I understand and agree that all decisions made by the Guide regarding individual and group safety during the course of the service package are final and non-negotiable.

5. I understand that I will be provided with technical equipment specific to the activities in which I will participate (wetsuit/neoprene footwear, helmet, vest, mountaineering, canyoning, caving equipment or any other item that the guide will consider necessary) and I undertake to use these items of equipment with care and attention during the contracted activities.

6. The Buyer is directly responsible for the destruction, loss or damage of the equipment provided by the Agency for the purpose of fulfilling the object of the contract. The item of equipment lost or destroyed by the Buyer through improper use shall be replaced by the Buyer with an identical product or the Buyer shall pay for it on the spot.

ANNEX 2

Regulament de acordare a reducerilor Black Autumn

for services purchased in collective discount campaigns run through the web portal www.outdoor-events.ro

I. Prices of discounted service packages and payment methods

I.1. The price for the discounted service packages is the one mentioned by the Supplier in the offer posted on www.outdoor-events.ro, on the Mares Outdoor Events Facebook page or on other social media platforms.

I.2. Pretul redus si conditiile de acordare sunt valabile strict pe perioada campaniei de reduceri. Data inregistrarii platii in contul bancar al prestatorului de servicii trebuie sa se incadreze in perioada de reduceri afisata.

I.3. Payments shall be made by bank transfer, online by card, in instalments through Banca Transilvania's StarBT programme or in cash, as specified in the Supplier's offer.

II. Conditions for granting discounts

II.1. Oferta supusa campaniei de reduceri colective “Black Autumn”, sau oricarei alte campanii de reduceri derulata prin portalul www.outdoor-events.ro poate fi achizitionata la pretul redus afisat doar daca este achitata conform conditiilor listate in pagina dedicata campaniei , in timpul perioadei de campanie anuntate, conform prevederilor art. I.2 si I.3.

II. 2. The purchase of a package of services by special offer starts with the use of the electronic order form on the portal www.outdoor-events.ro .

II.3. Dupa achitarea  pachetului de servicii achizitionat la pret redus, cumparatorul va primi voucherul aferent achizitiei sale sau confirmarea scrisa a rezervarii, in format electronic, la adresa de email precizata in formularul de inscriere.

III. Eligibility conditions

III.1. The Buyer declares through the purchase of the services the availability of time to participate in the activity in the period for which it is scheduled.

III.2. The purchaser declares that he/she has no legal travel restrictions in the destination area of the respective programme and that he/she has all the necessary documents for travelling to the respective area (valid passport, travel visas, etc.).

III.3. The purchaser declares to be in good health to carry out the purchased programme.